strengthening customer trust

Tools and Resources

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Trust Catalyst Data Breach Prep Kit
This tool can help your organization be prepared to manage and respond to a data breach that impacts your customers.  How and when to report the issue, who to call, how to guage the threat impact... It's all here in a simple to use tool. 

Trust Catalyst Customer Authenticator Usability Scoring Matrix
This unique scoring matrix allows you to evaluate the authentication challenge questions and other authenticators you use based on seven entrpophic and 3 usability variables.  Weight your desire to be more secure and less usable, or vice versa. This is a practice all companies should go through when looking at secret questions, out of wallet questions, or transactional information when used to authenticate your customers.